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By Alberto Jessurun / April 27, 2022 / Blog

The 5 Biggest Telecom Challenges in 2022

Telecom has never faced a more promising or pressuring time. Explore the biggest challenges and potential growth opportunities facing the sector this year.

Key Takeaways:
  • 5G will continue to send huge ripples through the telecom space
  • Digital security risks are on the rise and must be dynamically addressed
  • VoIP will continue on its way to becoming the primary communications model
  • The need to incorporate artificial intelligence will become more pressing
  • Data processing and storage will become more difficult without edge computing and increased cloud usage
The telecommunications industry is easily altered – and sometimes markedly disrupted – by emerging technology trends and shifting consumer demands. Both of those forces are strongly in evidence this year. New employment norms, escalating cybercrime, and an ever-increasing amount of operational data are all putting increasing pressure on telecom providers to adopt new infrastructure models if they want to adapt and survive.

Our previous blog highlighted 9 key areas that every telecom company should consider if they want to change direction in a positive way. This guide will build on those tips by highlighting the main areas telecom providers should be studying and expanding into in 2022.

1. 5G will be a major disruptor

The fifth generation of today’s wireless networks is slowly gaining momentum and bringing with it the reality of greater telecom transmission speeds, rapid wireless connections with latency in the milliseconds, and increased network capacity. Every major American telecom carrier has shifted to offer some form of 5G. This means competition will be heating up on two fronts in 2022.

Providers of wired connections will have to aggressively face off against increasingly advanced wireless options while telecom companies battle each other for consumer contracts. Big telecom providers will have to struggle for relevance while smaller players may have to merge with others to stay in the game.

Regardless of their size, any telecom company looking to compete and be part of the 5G revolution will have to make a significant investment by introducing infrastructure changes to install the new network and providing devices capable of carrying it. The rise of 5G is leading directly to one of telecom’s biggest challenges: Managing the many emerging digital security risks associated with this new model.

2. Cybersecurity must take a step up

New technology means new dangers in cyberspace. Telecom companies already face a number of serious security issues – a list of threats that is only going to increase in 2022 as 5G takes hold. This year, telecom companies will have to fully and continuously assess the 5G risk landscape as it currently stands and inevitably evolves if they want to stay afloat. Providers must work consistently to make cybersecurity a priority to stand a stronger chance of attracting more customers through a heightened safety profile.

3. VoIP will continue to shake up the sector

The challenge of staying relevant in 2022 will also force telecom companies to adopt VoIP technology or advance their current setup. VoIP is set to become the telecom standard for a few reasons, including its flexibility across wired, mobile, and cloud platforms. This allows for easier communication between an increasing number of remote workers across all sectors, many of whom work in the telecom industry itself.

Another factor driving adoption is that nearly 1 in 3 employees now work in a remote capacity for their company, which is generating an increased demand for telecom providers to deliver VoIP options. This telecom challenge will require new tech, new attitudes, and new or improved VoIP solutions for customers.

4. Implementing artificial intelligence for smarter, safer telecommunication

Telecom companies that haven’t made artificial intelligence part of their wider operations will face a more challenging 2022 than their AI-integrated competitors. Not having AI or machine learning as part of your processes means missing out on its many benefits, including streamlined customer service, predictive analytics, and enhanced security.

The rewards are there, however, making the move to AI is not without significant obstacles. Telecom providers must perform deep studies of their current infrastructure to find out where AI can be best applied. They must then create new approaches and hire specialized personnel to turn the wealth of information gathered by AI and machine learning into actionable data.

AI also takes time to learn its role, meaning its advantages aren’t immediate upon adoption. This makes installing AI sooner rather than later the smart move to keep pace with the competition, thus adding further adoption pressure to existing telecom challenges.

5. Embracing edge computing

The sheer amount of data now being generated in the telecom space will become increasingly harder to process and store for telecom providers who don‘t invest in edge computing. Increased scalability, improved security, and reduced latency are some of edge computing’s benefits, with the latter proving a particularly powerful performance advantage for telecom providers already invested in 5G.

Telecom providers without some degree of edge computing in their infrastructure will lose out on those advantages. They will also struggle to realize full functionality when deploying to IoT devices since processing the data generated by these devices will be slower. This will lead to less satisfying mobile streaming experiences and greater customer disappointment.

Like the other technologies on our list, implementing edge computing comes with the challenges of rethinking the existing framework, drafting an edge strategy, and finding experienced teams to implement the change. This means taking time to define what current operational liabilities edge computing could solve before taking actions like selecting the best-suited edge software and establishing ongoing edge monitoring to ensure everything is performing optimally.

These are the most pressing challenges facing the telecom industry today. Overcoming them will take investments in terms of financial cost and operational adjustments, however, the alternative is being left behind in a rapidly evolving industry. It’s more important than ever to find a technical partner who can provide the hardware and expertise necessary to make telecom upgrades go smoothly.

Contact Unisol International to overcome telecom challenges

Unisol International is a technology solutions provider carrying over 150 premium brands that can help make your telecommunications operation function more effectively. Beyond equipment, we have our team of experts who can help your company transition effectively into the digital new age.

From engineering and project design to deployment and management, our team can help you implement a telecom system that performs and keeps pace with the latest industry developments. Just contact us to learn more.

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