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By Alberto Jessurun / March 16, 2022 / Blog

What Is a Video Surveillance Management System?

Learn how making a VMS part of your strategy plugs you into state-of-the-art surveillance.

Key Takeaways:
  • Video surveillance management systems consolidate your security operations
  • VMS can help all business types, with retail reaping many financial and performance advantages
  • Facial recognition, AI, and multi-system integration are just some VMS capabilities
  • Greater staff performance, lower overheads, and greater regulatory compliance are further advantages of a VMS
Standard video surveillance systems are made up of many separate hardware and software components working in unison. It can be expensive to purchase and maintain all that equipment, and time-consuming to access each component individually to gather information to help solve a security problem or provide other information.

Video surveillance management systems (commonly abbreviated to VMS) help users organize and access their organization’s entire video infrastructure from a single hub providing faster results and improved system security. This guide will explain how a VMS works and highlight the benefits it can provide.

How VMS provides the basics and beyond

A VMS checks the basic surveillance boxes, like recording and storage of video footage for future inspection. It’s also cheaper, since a VMS reduces the amount of hardware required to do the same job, while providing greater degrees of flexibility, freedom, and surveillance performance. Here are some of the more impressive features available depending on your provider and package:
  • Remote access Users no longer need to be onsite to access their video system. VMS grants the ability to access a surveillance feed from anywhere at any time via the primary user’s personal digital device. Wider access among employees can also be designated and revoked with ease. This is perfect for business owners with multiple outlets who wish to view every site but limit access for others.
  • Real-time viewing and advanced search Access security camera footage as it’s captured or reverse search to study selected time periods and verify who is trying to access what, when, and where. This footage can be downloaded quickly and shared with second parties when necessary.
  • Artificial intelligence and facial recognition Two of technology’s most innovative features can help mine surveillance footage for actionable business data. They can also capture the faces of suspicious parties and cross-reference them with uploaded images or persons-of-interest watchlists.
  • Improved team performance Better surveillance through VMS can help organizations improve productivity in certain departments and throughout the chain. Keeping a more readily accessible eye on employees can deliver valuable individual performance data on demand. Any camera-based operations used to monitor employee behavior must be exercised with caution. Read our earlier blog to explore the potential advantages and associated risks.
A video surveillance management system also offers cloud connectivity. The cloud provides many benefits, such as constant security updates, added layers of data retention to complement onsite storage, and enhanced access control. Be sure to read our guide on avoiding negative outcomes if your business is preparing a move to the cloud and don’t overlook colocation.

How a VMS makes every surveillance alert count

Graded surveillance alerts can be set with a VMS to create more effective responses. Some VMS setups allow users to set threat levels on varying degrees of activity ranging from any motion in a space to only particular patterns in assigned areas at certain times.

SMS, email, and telephone alerts are then activated according to these preset grades, which helps reduce video storage requirements, lessen false alarms, and reduce alert fatigue. This is a situation where users become desensitized by multiple false or low-level alarms and end up ignoring genuine security threats that lead to losses.

Optimized bandwidth and less legal liability

Better bandwidth management is another VMS advantage. Businesses have greater or lesser bandwidth available to them based on where they’re situated. Sharing an office block or mall means everyone is draining the same bandwidth during typical business hours. A VMS with cloud capabilities can store footage on-site and use the best times to upload to the cloud based on bandwidth considerations.

A VMS creates a stronger legal position, as well, since it keeps employers compliant with regulations requiring onsite video surveillance. The footage provided can also provide evidence of criminal activity, which can be used to successfully apprehend and prosecute offenders. Employers enjoy greater protection from fraudulent worker compensation claims and will be better able to satisfy insurance company inquiries regarding any kind of accident.

VMS and its use in retail

Retail offers a great example of how integrative a VMS can be and how much it can benefit customers. For example, it can be combined with in-store temperature sensors to monitor the condition of food and produce, or it can be used with point-of-sale (POS) hardware to cross-reference customer traffic with actual purchase rates.

The POS/VMS connection can also be a valuable financial aid by helping to identify sources of shrinkage when a decrease in inventory doesn’t match profits gained, which is a common sign of equipment malfunction, customer shoplifting, or employee theft. Shrinkage costs retail $40 billion a year with 25% of thefts being committed by staff.

Video surveillance can be used for more than criminal activity. Retail managers can study day-to-day operations and factors like which sections of the store customers spend the most and least time in. This can be a valuable insight during promotional drives. The age, gender, and other characteristics of visitors can also be recorded and prove valuable in creating more successful promotions.

Seeing how many consumers visit at certain times of day and how long they spend waiting to check out can also yield insights that help a store optimize staff scheduling, optimize store layout, time special offers more effectively, and generally make the store run more smoothly.

Contact our experts to optimize your surveillance

Unisol International is a technology solutions provider dedicated to making security as simple and powerful as it can be for multiple industries. From engineering and project design to deployment and management, our team can help you implement the best solutions to keep your business safe. Just contact us to learn more.

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